Technical Requirements

What Platforms and Operating Systems Does Pacific Poker Support?

How Long Does the Download Process Take?

What are the System Requirements for My PC?

Why Can’t I Connect to Pacific Poker?

Why Can’t I Find the "Pacific Poker" Icon on My Desktop?

Why is My Monitor Fuzzy and the Color Unclear?

How to Uninstall Our Pacific Poker Software

What Platforms and Operating Systems Does Pacific Poker Support?

Pacific Pokers software performs on PC's running Microsoft Windows Operating System Versions 95 and above. Earlier versions of Microsoft Windows are not compatible with Pacific Poker's software.

Pacific Poker is now pleased to make our exciting Poker Room gaming software available to our Members running Mac Operating Systems.

Mac users, please login to: www.PacificPoker.com/mac

Pacific Poker is not currently available to Web TV users.

How Long Does the Download Process Take?

The average download time is 7-10 minutes, using a standard 56KBS Modem. The actual file size is about 3MB. Our engineers have utilized sophisticated algorithms, making the Pacific Poker program the smallest downloadable Poker software on the Internet, without compromising on amazing 3D graphics and cutting edge features.

What are the System Requirements for My PC?

PC System Requirements:
Presently, Pacific Poker’s software performs with Microsoft Windows Operating Systems Version 95 and above. Pacific Poker does not support Windows 3.XX or Web TV. For optimal results, set your monitor to 600 X 800 pixels and high color (16 bit) or more.

Why Can’t I Connect to Pacific Poker?

1. In some cases, you will not be able to connect to Pacific Poker if your computer is using a Firewall or Proxy Server. Consult your Network Administrator, NSP (Network Service Provider) or ISP (Internet Service Provider) support service or use another connection.

2. If a connection error has occurred, please try again in a few minutes. If the problem persists, please use the "Contact Us" link to notify us.

3. You might have been temporarily disconnected from the server, which may be due to Internet connection problems.

Why Can’t I Find the "Pacific Poker" Icon on My Desktop?

If the "Pacific Poker" icon is not on your desktop and you can't remember where you saved it, please follow these steps:

1. Press on the "Start" menu at the bottom left corner of your screen.
2. Choose "Search" and then "For Files or Folders".
3. Where it asks for the file "Name", enter "PacificPoker.exe" (without the quotation marks) and then press "Find Now".
4. The computer will now search for the file.
5. If you receive a file named "PacificPoker.exe" under the "Name" or "Search Results" section, in the white window, it means the file was found. Double click on it.
6. If the computer has finished the search and there is no such file in the window, it means that the file was not found. In this case (if you do not have a hard drive other than [C:]), you will have to repeat the download process.

Why is My Monitor Fuzzy and the Color Unclear?

In order to set your monitor (PC screen) to the required setting, follow these easy steps:

1. Place the mouse cursor anywhere on the Desktop (but not on an icon).
2. Press the right mouse button.
3. Go to "Properties".
4. Go to "Settings".
5. In "Desktop Area" move the arrow until you see "600 X 800 pixels".
6. Under "Colors" choose "High Color (16 bit)" or more.
7. Press "OK" or "Apply".
8. Press "OK" to accept the new settings.
9. Re-connect to the Internet and Pacific Poker. You should be able to view our program correctly.

Don't worry, these settings will not harm any applications on your computer. If you wish to return to your original settings when you are finished playing, simply repeat the instructions again and choose your preferred monitor resolution.

How to Uninstall Our Pacific Poker Software

For the convenience of our Members, Pacific Poker has made the process of uninstalling our Poker software quick and easy to do. To uninstall our Poker software, from your PC, please follow the steps below:

1. Click on "Start", on the lower left corner of your Windows Taskbar;
2. Go to "Programs";
3. A menu will open; go to "Pacific Poker";
4. A menu will open; click on "Uninstall Pacific Poker";
5. You will see the Select Uninstall Method pop-up window. Click on the "Automatic" option box;
6. Click on "Next", on the bottom of the pop-up window;
7. Click on "Finish", on the bottom of the pop-up window;
8. The Pacific Poker software will automatically uninstall from your PC (this process may take a few moments).